"la Caixa" has presented to the media the new ATMs in the future.
This new Cashier is the result of one of the most complicated and largest budget in our country in HCI.
images of the new cashier (source: informativos.net, New ServiCaixa - Press kit )
In the design process or cashier n will incorporate various usability analysis conducted among more than 1,000 users, in reference to communicative and functional aspects.
On Tracks confidentiality, I will use the information that "la Caixa" has appeared in a press release . Highlights of this new device are:
- Accessibility, security and usability: As a result of customer research has opted for a design to expand its accessibility (single height display tilted) and optimize its usability (alignment of work units, clear signs). The model includes some of the new technologies, such as recognition of checks and recycling bills, and is prepared to incorporate other advances such as biometrics, contactless reading or Bluetooth communications.
- browser incorporates : to work with natural language, helps customers find all services.
- custom Cashier: Customers can adapt their shape and taste your use of the ATM, the screen setting in their regular operations.
Have you had the chance to try the new cashier of "la Caixa"?
I hope it's the turning point for the other entities, to see ATMs as more than just a ticket dispenser. There are entities that are already putting the batteries, but others are still married in companies such as 4B, which impose their software and hardware inefficient, causing thousands of calls to the Call Center.
I frighten the costs of customer service organizations can have with these devices and think that they are available 24 hours.
Who does not has had a bad experience with an ATM user?
Related Links:
Press release of "la Caixa"
New ServiCaixa - Press Kit (pdf 0.9 MB )
Article in informativos.net
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